Support - Reducing the time it takes to respond and understand customer issues.
It can be challenging when trying to debug customer issues and provide support to customers. You also need to capture enough helpful information for the engineering team to fix the problem.
You have to be a product expert and an expert on how your application operates to create a reproducible example/case for the development team, with a lot of back and forth - if you need additional context, then your application probably needs to be redeployed and receive a code change.
With NerdVision, as soon as an application error or exception occurs, you will automatically have the context for why the error happened.
If no error occurred, you can set a tracepoint to capture the stack and application variables on a specific line of code.
If more context is required, then logs can be dynamically added to a running application without requiring a restart or redeploy. NerdVision lets you collect as much information as necessary to debug your application no matter the environment, whether it is in the production, stage, or a local environment.
NerdVision makes understanding why application issues occur easy, reducing the time it takes to resolve customer issues by 80%, letting you do the things higher up on your priority list keeping all your customers happy!
Integrations to provide only the information you need
When you are in support, you juggle multiple customers, tickets, SLA's, etc. Therefore, multitasking is the norm, so the quicker you can resolve an issue, the better if you can minimize the noise from notifications even better! With NerdVision, you can choose the notifications you receive.
In addition, you can combine error information with the customer's details so that proactive support can be provided when required on only the accounts and scenarios that are important.
Maybe your team has just released a new feature or migrated part of your infrastructure, and you must keep an eye on the specific users who have access to that app. NerdVision provides you the power to choose what scenarios trigger notifications into your favorite apps, including your support desk, Slack, PagerDuty, Email.
NerdVision allows you to collect the context of why the error occurs, who it is happening with, and then communicate with your development team the issue talking in code and data—dramatically reducing the time it takes to resolve application issues.
Collaborating between teams can often be tricky; you have different tools, IDE's environments, and processes; sometimes, you may also speak a different language or at least feel like you are.
At NerdVision, we only talk a single language, 'Data and Code.' NerdVision closes the gap between support, development, and production. Allowing teams to work hand in hand to understand how an application works and why application issues occur in a single tool, 'NerdVision.'
NerdVisions workspaces allow teams to have separate environments, which can be dynamically created and shared to rapidly target a specific subset of applications no matter what the requirements are.
NerdVision empowers support teams to work across the organization, supporting multiple products to resolve application issues quickly and reliably.